Terms and conditions

PREMISE

This document governs the relationship between Users and the Supplier, as identified below. This is in relation to commercial transactions carried out on the www.lasorgentecentroestetico.it website (User / Buyer and “Site”).
) In case the User does not want to accept these conditions, he is not authorized to use the services offered on the Site.
The Site can be used by the User exclusively for personal, non-commercial or business purposes. By accessing the Site, the User undertakes to make personal, non-commercial or business use of the Site, its content and the information contained within it.
By accessing you are accepting of the terms and conditions (“General Conditions of Sale”), and specifically declares and accept that the User must be a person of legal age, has the understanding and ability to adhere to the warnings and precautions of ”use of the products“ marketed by the Supplier through this Site.

Article 1 : Property
The User is aware that the Site Owner is Lenatti Viviana, legal head office in Via Roma 156, Chiesa in Valmalenco (23023) - Sondrio (IT), VAT number 00791320146, REA number SO60074

Article 2 : Purpose
The proposal of the Site relates to the application of remote purchase, through telematic tools organized by the supplier, of cosmetic products (hereinafter, for the sake of brevity, "Product/Products").

Article 3 : Execution of the contract
3.1 Purchase order
In order to make the purchase of a Product (“Order”), the User must select the Product or Products they wish to buy with the modalities of registration of their purchasing decisions that are indicated on the Site.
At the time of selection, moreover, the User is made aware of the total price to be paid to the Owner for the Product or Products selected, including the cost related to any delivery costs and any taxes, the main characteristics of the Product / Products selected and the related instructions for use and warnings, the methods of payment, the conditions for withdrawal and the clarification that the conclusion of the purchase order implies the obligation to pay the price indicated. In order to make the purchase, the User must login to the Site - by filling in the appropriate registration form, by logging in entering the username and password indicated during registration, by filling in all the fields indicated therein with your identification data, e-mail address, telephone number and delivery address of the Products, or by placing the order in guest mode without registering but by filling in all the necessary data for billing and shipping.
The information and personal data provided by the Users must be correct, accurate, truthful and up-to-date and of such correctness the User assumes full responsibility. Once this phase is completed, the User must select the payment method he intends to use from those indicated on the Site.
Before sending the Product / Products of the Order to the Owner, the User has the opportunity to verify the accuracy of the data entered and to modify them, if necessary. The user is also required to read and accept these General Conditions of Sale and the privacy policy, which will be accessible via links. The Owner informs the User that the forwarding of the Order implies the obligation to pay the indicated consideration for the Products chosen.

3.2 Order Confirmation
The contract of sale between the Owner and the User is considered completed only upon receipt by the User of the order confirmation ("Order Confirmation"). The Order Confirmation contains information on the essential characteristics of the purchased or booked goods and details of the price, the means of payment chosen and delivery costs as well as other possible charges. In accordance with current legislation, the General Conditions are available at the link www.lasorgentecentroestetico.it/information/terms-and-conditions/.
The contract between the parties shall not be deemed to have been concluded unless the User has received the Order Confirmation.

DISCOUNT CODES
Discounts are not cumulative, you can only use one code at a time. If promotions and special offers are in place, the discounts already applied by Beauty Center La Sorgente are authentic.

Article 4 : Delivery of the products
4.1 Delivery
In case of Order Confirmation, the Owner undertakes to deliver the goods at the address specified by the Use within the next 30 days.
The delivery of the Products purchased will be considered completed upon receipt of the goods, by the User, at the shipping address indicated in the Order.

4.2 Inability to deliver
If it is not possible to deliver the Order due to the absence of the User at the place of delivery indicated at the time of the Order, the Holder, through the courier, will proceed to a second attempt. Once the second attempt has been made with a negative outcome for delivery, the Owner undertakes to contact him to agree on a final delivery attempt or to inform him about the methods of collection of the ordered goods.

It is understood between the parties that the contract will be terminated if the delivery cannot take place for reasons not attributable to the Holder after 30 days from the date on which your Order is available for delivery.
As a result of the termination of the contract, the Owner will return to the User the amount paid, including delivery costs, without undue delay and, in any case, within 14 days from the date of termination of the contract.

Article 5 : Availability of Products and Services
All orders of the Products are subject to the availability of the same and the Owner assumes no responsibility for any unavailability of the Products. In this sense, in case of supply problems, or if there are no items in stock, the Owner will notify the User by email to the address specified by them in the Order, keeping it updated in the event that the Product ordered returns available. In such circumstances, the Order shall be deemed cancelled and the contract terminated: the relations between the parties shall be regulated on the basis of the provisions of art. 4.2, last paragraph.
In any case, the Owner reserves the right to provide information about replacement products of equal or higher quality and value, which the User may decide to order in replacement of the selected Product. If the User does not wish to make such a replacement, all amounts paid will be reimbursed.

Article 6 : Refusal of processing an order
The Owner reserves the right to remove any Product from the Site at any time and/or to delete and/or modify any material or content thereof.
The Owner declines any responsibility towards the User or towards third parties for the removal of any Product from the Site, for the deletion or modification of any material or content of the Site.

Article 7: Transport and delivery
7.1 Delivery
The delivery of the products is planned only for the Italian territory, including the islands, with the exception of the following geographical locations: Vatican City, Livigno and Republic of San Marino. For shipments in Europe and locations excluded we recommend you to contact us by email to check the feasibility and various agreements.
The Products will be delivered to the address indicated by the Customer in the order proposal. At the time of delivery it is necessary to subscribe to the Customer (or his delegate).

7.2 Issue invoice
For each order, the Owner will issue a special purchase invoice if expressly requested by the User and will be sent by email. The purchase invoice is issued on the basis of the information provided by the Customer at the time of the order. No changes are allowed following its issuance.

7.3. Delivery charges
The delivery costs are shown separately in the order form and remain at the expense of the Customer, 8€ for amounts less than 80.00€, while for higher amounts are free.

7.4. Delivery time
The products purchased will be delivered by courier selected by the Owner (hereinafter "Courier") on working days from Tuesday to Friday (excluding, therefore, Saturdays, Sundays and local or national holidays) from 9:00 to 18:00. Deliveries will be made within 48/72 hours of the date of the Order Confirmation and payment (except in the event of force majeure events or unforeseeable circumstances) excluding the disadvantaged areas. The delivery time may vary depending on product availability.
In case of non-delivery, the courier leaves a notice of passage on the intercom/ in the mailbox, notifying the recipient of the passage. The next day a second step is automatically rescheduled. If the recipient is still absent, the Owner undertakes to contact him to agree on a final delivery attempt or to inform him about the methods to be used to agree on the withdrawal.
The Owner reserves the right to change these methods and times at any time.

7.5 Shipping Tracking
The Owner will send the Customer an e-mail confirming the Shipment after the shipment of the Products. The courier will send to the user’s email a communication with the code to carry out the tracking of the order with which the customer can track his order.

7.6. Delivery made
The Customer (or his delegate) is required to check, at the time of delivery of the Products by the Courier: (I) the number of packages delivered corresponds to that indicated in the delivery note; (II) that the packaging and its seals are intact, undamaged, not wet or altered in any way.
Any damage to the packaging and/or the Product or the lack of correspondence of the number of packages or the indications must be immediately contested in writing on the delivery note of the Courier. Once the document of the Courier has been signed without the Customer raising any objection, the Customer may not object to the external characteristics of the package delivered.

Article 8 : Passage of risk
The risks relating to the Products pass to the User from the moment of their delivery.

Article 9 : Withdrawal
9.1 Esercizio del diritto di recesso
Pursuant to art. 52 of Legislative Decree 206/2005, so-called Consumer Code (“Consumer Code“), as amended by Legislative Decree 21/2014, Users can exercise the right of withdrawal from these General Conditions of Sale without specifying the reason.
This right can be exercised within fourteen (14) days from the date of actual receipt of the products purchased (or, in the case of an order of several Products, from the actual receipt of the last purchased good), by sending an email to the address info@lasorgentecentroestetico.it To meet the previous mentioned deadline. It is sufficient for the User to send the communication relating to the exercise of the right of withdrawal, in the manner indicated above, before the expiry of the withdrawal period.

9.2 Exclusion of right of withdrawal
In accordance with the provisions of art. 59.1, lett. e) of the Consumer Code, for reasons of hygiene or health protection, the right of withdrawal referred to in the previous art. 8.1 is also not exercisable in relation to the Supplier’s Products whose packaging has a seal that has been opened after delivery.

9.3 Refund of amounts paid
8.3.1 In case of exercising the right of withdrawal, the Supplier undertakes to return the amount received by the User, including any delivery costs, within fourteen (14) days from the moment in which he is informed of the User’s decision to withdraw from the contract. These refunds are made using the same payment method used by the User for the initial transaction, unless the User expressly indicates an alternative method in the explicit declaration referred to in the previous art.8.1.
8.3.2 The Supplier reserves the right to suspend the reimbursement of the amount paid by the User until the date of receipt of the goods by the User or until the User demonstrates that he has returned such goods to the Supplier, whichever is earlier.
9.4 Product return

In case of exercise of the right of withdrawal, the costs incurred by the User for the return of the goods will be borne by the User.
It is understood between the parties that the goods must be returned by the User substantially intact, sealed, without undue delay and in any case within fourteen (14) days from the date on which he communicated the withdrawal to the Holder, at its headquarters, as best indicated at previous art. 1. The term is met if the User returns the goods before the expiry of the period of fourteen (14) days.
The substantial integrity of the Products is an essential condition for the exercise of the right of withdrawal. We therefore invite you to take care of the Products as long as they are available and in your possession. Please return the item by using or including in the package the original packaging, instructions and other documents, if any, that accompany the Products. In any case, you must return the Product to be returned together with the invoice received upon delivery of the Product.

Article 10 : Guarantees
In accordance with art. 128 and following of the Consumer Code, the Owner specifies that the goods offered for sale through the Site are guaranteed by law. The legal guarantee applies when, within the period of two years from the delivery of the goods, the Product purchased by the User has a lack of conformity, which means a good not suitable for the use to which they usually serve goods of the same type, not in accordance with the description made by the Owner on the Site, lacking the quality and the usual performance of a good of the same type, which the User can reasonably expect.
If the purchased goods present a lack of conformity, as described above better, the User is required to report this defect within two (2) months from the date of its discovery, to the Owner, at the addresses identified in art. 1 or to the following email address info@lasorgentecentroestetico.it
If, after carrying out the appropriate checks on the property, the dispute is well founded, the Onwer informs the User that he has the right to obtain, at his choice and unless his decision is not excessively burdensome compared to the alternative, free of charge, the replacement of the Product. If the replacement of the goods is impossible or excessively expensive for the Owner, the User can, at his choice, request an appropriate reduction in the price or the termination of the contract.

Article 11 : Price and Payment
11.1 Price
The price to be paid to the Owner will be the one indicated from time to time on the Site, in relation to the Products chosen and their characteristics, in addition to the delivery costs - calculated on the basis of the criteria indicated in the following paragraph of this article - and any other taxes that will be indicated to the User at the time of purchase. In the event that, with the same Order, the total amount exceeds EUR 80.00 the delivery of the Products will be made by the Holder free of charge.

11.2 Payment
The User can make the payment by credit cards Visa, Mastercard and any other type of credit card indicated on this platform and bank transfer.
To reduce the risk of unauthorized access by third parties, in the case of online purchases, the card data used by the User for payment will be encrypted.

Article 12 : Changes in service
The Owner reserves the right to modify these General Conditions of Sale at any time.
In any case, the General Conditions are available at the link www.lasorgentecentroestetico.it/information/terms-and-conditions/

Article 13 : Limitations of liability
The User is fully responsible for the purchase made on the Site, undertaking to carefully read the instructions and warnings of use of the Products purchased and to use them in compliance with these conditions.
No liability may arise for the Owner for any use of the Products in a manner that does not comply with the instructions for use and/ or in general in a manner different from their normal use.
To the extent permitted by law, the Onwer assumes no liability for damages, claims, direct or indirect losses arising to Users for the failure or malfunction of the electronic equipment of Users or third parties. The Owner cannot be held responsible for damages resulting from the lack of provision of the services offered on the Site due to the incorrect or failure to operate the electronic means of communication for causes outside the sphere of its predictable control, including, but not limited to, fires, natural disasters, lack of energy, unavailability of telephone connection lines or other network service providers, as well as actions of other Users or other persons with access to the network.

Article 14 : Suspension of service
The Owner reserves the right to temporarily suspend, without any prior communication, the provision of the service of buying and selling the Products for the time strictly necessary for the technical interventions necessary and / or appropriate to improve their quality (hereinafter, for the sake of brevity, “Service”).
The Owner may at any time interrupt the provision of this Service if there are justified reasons of security or breaches of confidentiality, in this case notifying the Users.

Articles 15 : Applicable law and jurisdiction
These general conditions are governed by Italian law.
For any dispute concerning these General Conditions, pursuant to art. 66-bis of D.Lgs. 206/2005, the Court of the place of residence or domicile of the User, if located in the Italian territory, has jurisdiction.

Article 16 : Communications and complaints
All communications required by these General Conditions, including any complaints, must be sent without special formalities and also by e-mail to:

• Owner, at the address and/or contact details referred to in paragraph 1 above;
• User, residence or domicile, fax or e-mail address communicated at the time of registration on the Site or subsequently amended and communicated to the Site at the address above.

Article 17 : Confidentiality of personal data
The processing of personal data of users will be carried out in compliance with the provisions of Legislative Decree no. 196/2003 on the protection of personal data ("Privacy Code"), and subsequent additions and modifications, as well as better specified in the privacy policy available in the appropriate section of the site.

Article 18 : Force majeure
The Owner shall in no way be liable for any default or delay in the performance of any of the obligations under the contract caused by events that are beyond its reasonable control ("Force Majeure Events").
Force Majeure Events means any act, event, failure to occur, omission or incident beyond reasonable control, including but not limited to the following:

• strike, lockout or other forms of protest
• riots, revolts, invasion, terrorist attacks or threats of terrorist attacks, wars (declared or not), or threats of war;
• fires, explosions, storms, floods, earthquakes, landslides, epidemics or other natural disasters;
• inability to use railways, shipping, air, motor transport or other means of public or private transport;
• inability to use public or private telecommunications networks;
• acts, decrees, laws, regulations or restrictions of any government;
• any strike, disaster or maritime, postal or other relevant means of transport.

It is understood that the performance of the obligations under the contract will be suspended for the duration of the Force Majeure Events. In these circumstances, the Owner may enjoy an extension for the performance of the contract equal to the duration of this period. It is understood that, even if the Force Majeure events are pending, the Owner will endeavour to find a solution through which to comply with its contractual obligations.

Article 19 : Partial nullity
If any Article of the General Conditions of Sale, or any part of it, is found to be invalid, unlawful or unenforceable by the competent authority, such Article, clause or provision shall be deemed not to be affixed to the other Articles, clauses and provisions shall remain valid to the maximum extent permitted by law.

Article 20 : Contract's Integrity These General Conditions of Sale, as well as any documents expressly referred to in them, represent the entire agreement between the User and the Owner regarding the subject matter of the contract and replace any previous agreement, agreement or agreement between the same parties, whether oral or written.
The User and the Owner, in signing the contract, acknowledge that they have not relied on any representation, commitment or promise made by the other party, or inferable from what was said or written during the negotiations prior to the contract, but only on what expressly stated in these General Conditions of Sale.

Article 21 : Dispute resolution
The Owner of the Site informs Users that they can resolve any dispute arising about the correct application of this agreement, including, without limitation, disputes relating to validity, total or partial non-performance, of the services charged to the Owner and/or at the termination of the contract, through a telematic procedure (procedure on line dispute resolution - "ODR procedure"), activated by accessing the online platform made available by the European Commission at the following link http://ec.europa.eu/consumers/odr
In any case, the possibility of resolving disputes between them before the competent judicial authorities or using other ADR ("Alternative Dispute Resolution") procedure remains unaffected for the Parties.